What
is Direct and Indirect Strategy?
Direct Strategy is used when delivering news that is
not damaging or can be over looked, whereas indirect strategy is used for news
that is personally upsetting, and can provoke a hostile reaction. However when
it comes to using a direct strategy to deliver messages. It is always better to
start off with the bad news, explain to the individual
There are many techniques for delivering bad news messages in an
indirect and direct manner. For instance; deciding when it is most appropriate
to convey the message. Figure 9.2 from the Business Communications textbook briefly explains the four categories.
Looking at these four categories you will notice
that it talks about when it is the right time to deliver the news, whether or
not using a firm tone will help or is appropriate along with the issue of if
the receiver of the bad news will overlook it and not take you seriously.
Video
This video talks about and gives examples of what direct and indirect speech is. Tracy overs the different styles and explains how each person can figure out if
they are more of a direct person or more of an indirect person.
References
Business Communication - Mary Ellen Gruffy
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