Techniques for Delivering Negative Messages.

This video summarizes the different techniques you could use to deliver bad news messages.

1. Be direct
2. If possible let the news be known in advance
3. Take responsibility.

According to the Business Communications text book there are six buffers individuals can use if chosen to deliver a negative or bad news message for a co-worker these six buffers include:

1)      Open indirect messages with a with a buffer
2)      Apologizing
3)      Showing empathy
4)      Presenting the reason
5)      Cushioning the bad news
6)      Conclude pleasantly

By understanding how to deliver bad news messages gracefully, even when under pressure you will be able to keep positive and long standing and lasting relationships if done correctly. By showing sympathy and empathy you are showing the receiver of the bad news that you feel for them and understand this this is a tough situation. Because let’s face it it’s a tough situation even for the person delivering the news! It is also important to present the bad news with good reasoning, explaining to the receiver why they are receiving the bad news, if they are able to fix it explain and show reasoning on what they can do better next time and in the future.

This video talks about the different ways you can deliver bad news to your boss and how to control your anxiety when it comes to delivering bad news messages.

Reference

Delivering Bad News: Communicating Well Under Pressure

https://www.mindtools.com/pages/article/bad-news.htm

Business Communications Mary Ellen Gruffey

Youtube: https://youtu.be/Ltg2X0e5g-0